Delivery and Shipping Policy
At Cobuilds Australia, we strive to ensure that your orders are delivered in a timely and efficient manner. We dispatch all shipments through Australia Post or by road freight courier services, whichever is more appropriate for your location and order size.
Our warehouse is located in Sydney, Australia, and all goods are dispatched the next working day after your payment is received, so you can expect to receive your order quickly! Our warehousing and dispatch systems are optimized for efficiency, and our courier and eParcel (Australia Parcel Post) agreements ensure a speedy dispatch and delivery.
While we aim to deliver your order within 5 days, the maximum delivery time is 14 days. If you have not received your purchase within this time frame, please contact us urgently so that we can assist you in tracking your order.
We keep our buyers informed of order status and delivery tracking at every step, using automated systems that provide real-time updates. This greatly increases our customers’ sense of security in the entire process.
Please note that “Free Shipping” items may have a shipping fee applied to some postcodes depending on the products and destination. The final price to your destination will be shown on the cart checkout page.
At Cobuilds Australia, we take your privacy seriously. We gather personal information for the purposes of carrying on our business as an online retailer for the sale of goods and services. The type of information we collect will vary depending on the nature of your dealings with Cobuilds Australia.
Personal information that we generally collect may include your name, address, email address, telephone number, and payment details. This information enables us to bill you and contact you, where necessary, concerning your use of the Site.
We also use and analyze the information we collect so that we can administer, support, improve, and develop our business. We may contact you for your views on the Site and feedback on the products/services, and also to notify you about changes or developments to the Site and services.
Please be assured that we will not share any data with any third parties without your prior consent.